General
Who is Western Union?
Western Union is a global leader in money transfer services with
over 135 years of experience.
They pride themselves on quick, reliable and convenient money transfers.
What is a Western Union Money Transfer?
A Western Union Money Transfer is the transfer of funds to a person
from one Western Union Agent to another Western Union Agent at another
location.
Western Union has over 334,000 Agents worldwide, including Canada
and the United States.
Sending Money
How can I send a Western Union Money Transfer?
You can send a Western Union Money Transfer online or in person.
To which countries am I able to send a Western Union Money
Transfer?
Customers can send money to over 334,000 Agent locations in more
than 220 countries and territories. Service is not available to
restricted countries.
How does my receiver pick up their Western Union Money Transfer?
What do they need?
To pick up money, your receiver will need to complete a "To
Receive Money" form at any Western Union Agent location in
their country. They will need to provide proper identification or
answer a test question. In some cases, your receiver will be required
to provide the MTCN (Money Transfer Control Number). The agent will
than pay the transfer amount to your receiver.
How is the money transfer paid out to my receiver?
In most cases, money transfers are paid out in cash. However, depending
on the amount sent and the location, some money transfers will be
paid out by cheque, or in a combination of cash and a cheque. International
transactions are usually paid in local currency. Other restrictions
may apply.
What are Western Union Agent locations?
Western Union Agent locations are independent businesses that provide
money transfer service to their customers on behalf of Western Union.
Outside Canada, agents include well-known financial institutions,
post offices, airports, stations, currency exchange offices, travel
agencies and other locations.
Where can I find Western Union agent locations?
Western Union agent locations can be found at: www.westernunion.com/agentLocator
What is a MTCN (Money Transfer Control Number)?
A Money Transfer Control Number is a tracking number generated once
you have successfully completed a Western Union Money Transfer.
What do I do with my Money Transfer Control Number (MTCN)?
You should provide your receiver with the MTCN as they will need
this to pick up their funds. The MTCN will also be required when
you or your receiver calls Western Union for assistance or to track
the status of your transfer. You are responsible for keeping the
receipt as Westen Union will not keep record of your transaction.
Will I receive confirmation that the receiver has picked
up the money?
No; however, you have the option of calling the toll-free Western
Union line (1-800-267-0486) to check on the status of the money
transfer. You will need the MTCN (Money Transfer Control Number)
to track the transfer.
Is there any way to know the status of a money transfer?
Calling the toll-free Western Union line at 1-800-267-0486 will
let you check the status of your money transfer. You will need the
MTCN (Money Transfer Control Number) to track the transfer.
How can I change or cancel a Western Union Money Transfer?
Call Western Union directly at 1-800-267-0486. Please note, the
foreign exchange, fees, and service charges may not be reversed
and is at Western Union’s discretion.
Fees and Foreign Exchange
What is the fee to send a Western Union Money Transfer from
a agent?
The fee varies based upon the country you are sending to and the
amount of money you are sending.
Will I be advised of the exchange rate prior to the money
transfer being submitted?
Yes.You will always be advised of both the exchange rate and the
transaction fee prior to sending your transfer.
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